Screening

Are you currently employed in a role that involves connecting clients with community resources? *

Yes, this is my primary responsibility Yes, this is part of my job duties No (Please stop here and share this survey with colleagues who do connect clients with resources)

Your Role

What is your primary job title? *

Case Manager Social Worker Navigator/Coordinator Community Health Worker Program Manager/Director Counselor/Therapist Other:

How many years have you been connecting clients with community resources? *

Less than 1 year 1-3 years 4-10 years More than 10 years

Which Oklahoma counties do you serve? (Select all that apply) *

Oklahoma County Cleveland County Canadian County Tulsa County Comanche County Other/Multiple:

Client Needs

In a typical month, what percentage of your clients need additional external services that your organization doesn't provide directly? *

0% (our clients never require additional services) 1-10% (very few) 11-30% (some) 31-50% (about half) 51-70% (most) 71-90% (vast majority) 91-100% (nearly all)

For clients who need external services, how many different types do they typically need? (Examples: housing + food + healthcare = 3 types) *

Usually 1 type Usually 2-3 types Usually 4-5 types Usually 6+ types

Your Search Process

How many hours per week do you spend just RESEARCHING for resources? (not including referral paperwork or follow-up) *

0-1 hours 2-4 hours 5-8 hours 9-12 hours 13+ hours

Currently, how many different sources do you typically use to find what one client needs? (websites, directories, phone calls, texts, emails, networking, etc.) *

1-2 sources 3-4 sources 5-6 sources 7-8 sources 9+ sources

How would you rate the OVERALL effectiveness of current resource directories/platforms for your daily work? *

Excellent - they meet all my needs Good - they meet most of my needs Fair - they meet some of my needs Poor - they rarely meet my needs Very Poor - they almost never meet my needs

Biggest Challenges

What is the MOST SIGNIFICANT challenge you face with current resource platforms? (Select ONE) *

No significant challenges - current platforms work well for me Information is outdated Have to check multiple different sources Search functions don't work well Missing too many services/organizations Can't tell what's currently available Takes too much time to find anything Results aren't relevant to what I need

How often do you experience these specific issues?

Issue	Frequently	Sometimes	Rarely	Never
Information is outdated or wrong
Need to check multiple sites
Search functions are confusing
Missing too many services/organizations
Takes too much time to find anything
Results don't match what I need
Feel frustrated/overwhelmed/discouraged during searches

Client Experience

How often do clients tell you they tried to find help on their own but gave up? *

Never Rarely (less than 25% of clients) Sometimes (25-50% of clients) Often (51-75% of clients) Very often (76%+ of clients)

What do clients say is their main problem finding help? (Select ONE) *

N/A - Clients do not express trying to find help on their own "I didn't know where to look" "The information I found was wrong" "The websites were too confusing" "I got sent to places that couldn't help" "I just gave up - it was too hard" Other:

Current Platforms

Which platforms do you use to find resources? (Select all that apply) *

Heartline 2-1-1 (phone or online) Be A Neighbor FindHelp.org Web search Personal/Professional contacts only None work well for me Other:

Are you usually successful in finding the resources your clients need using these resource platforms?*

Yes - I can usually find the resources needed for my clients using these platforms No, I often am unable to find what I am looking for I rarely use online directories anymore, because they didn't work the way I needed them to

Ideal Solution

How valuable would these features be in ONE comprehensive platform?

Feature	Game-Changer	Very Valuable	Somewhat Valuable	Not Valuable
ALL nonprofits, businesses, volunteers, workforce support in one place
Information verified and updated regularly
Built specifically for Oklahoma
User-friendly/Easy to navigate
Mobile-friendly for clients

If you had a reliable, comprehensive platform, how many hours could you save per week on resource research? *

0-1 hours (wouldn't save much time) 2-4 hours 5-8 hours 9-12 hours 13+ hours

What would be the BIGGEST impact of having a comprehensive resource platform? (Select ONE) *

I could help more clients Clients would get help faster Fewer clients would give up I'd have more time for direct support Better coordination between agencies Clients could help themselves more

Adoption

If there was a comprehensive, regularly updated, user-friendly Oklahoma Resource Hub, how likely would you be to use it regularly? *

Definitely would use daily Definitely would use it regularly Probably would use regularly Might use occasionally Probably wouldn't use much Definitely wouldn't use

How likely would you be to recommend such a platform to clients for self-service? *

Definitely would recommend Probably would recommend Might recommend Probably wouldn't recommend Definitely wouldn't recommend

What would make you choose one resource platform over others? (Rank your top 3 by numbering 1, 2, 3)

Most comprehensive (includes all available resources) Most accurate/up-to-date Easiest to use Built specifically for Oklahoma Mobile-friendly Includes volunteer, workforce, business search

Background

What type of organization do you work for? *

Nonprofit organization Government agency Healthcare system Educational institution Other:

Any additional thoughts on improving resource navigation in Oklahoma?

Oklahoma Resource Navigation Survey